Shipping and Returns

Shipping Carriers and Prices

We use Australia Post and Fastway to ship orders within Australia and DHL eCommerce for international orders.

Standard postage within Australia costs between A$3.50 and A$8 depending on the weight of the package. Free shipping is available within Australia on all orders over A$99.

Postage internationally starts at A$11 and is capped at A$30. Once you have selected your items and entered your address details the exact amount will be calculated.

 

Processing Times

Orders are posted within one week as standard.  These processing times may be extended during high-volume and sales periods.  

Generally orders take between 4-10 business days to arrive within Australia and 2-3 weeks to arrive overseas.

 

Tracking and Delivery

Tracking on deliveries within Australia is only included if you select this option at checkout. Tracking is included for all international orders.

More detailed information on shipping and tracking is available on our FAQ page.

 

Returns, Exchanges and Cancellations

We only accept returns or exchanges on un-dated and non-customised planner inserts, if notified within 7 days of delivery. A 10% restocking fee will apply and the customer is responsible for return postage expenses.

Cancellations are accepted with no restocking fee, unless the order has already been dispatched. Cancellations must be advised via email within 24 hours of order. 

 Do you need to return an item?  See our returns page here

Further Information

Do you still have a question in relation to shipping and returns? Please refer to our FAQ page for more detailed information.