Please browse the information below for responses to Frequently Asked Questions (FAQs). If you do not find the information you are after, please contact us.
INSERTS & PLANNERS
How do I choose which planner and set of inserts are right for me?
If you are totally new to planning, read our how-to guide and watch the short explanatory video.
You can also read more here about the different types of planners and their applications.
What size planners and inserts do you sell?
We offer personal size and A5/large size.
We sell covers for Traveller’s Notebooks. They are standard size, equivalent to Foxy Fix No.6, and take standard size inserts (11 x 21cm).
We offer planner inserts in personal size, A5/large size, B6 size (177mm x 126mm), and in sizes that fit Happy Planners and Traveller’s Notebooks.
If you are looking for inserts for an existing planner, measure the paper that came with it.
How are your inserts dated?
All our inserts are printed in sets of 6 months or 12 months, so you can purchase January to June, July to December, or a full year (January to December). Please select the timeframe you want when you add to cart.
How are your inserts punched (standard, ARC or unpunched)?
All our inserts and dividers come punched with 6 holes as per standard. If you require ARC punching for disc bound planners or unpunched inserts/dividers please leave a note at checkout.
Do you undertake custom orders?
Sorry, but in order to keep our processing times short we are unable to produce custom orders. However, please consider posting a suggestion in our Facebook VIP group and if it is popular, we may be able to add it to our new releases.
POSTAGE AND PROCESSING TIMES
How fast do you process orders?
Orders are posted within one week as standard. These processing times may be extended during high-volume and sales periods. Please contact us if you are unsure about when your order will be posted.
You will receive a confirmation email when your order is posted. Please check your junk and spam folders if you can't find this email.
How long will my order take to arrive?
Generally orders take between 4-10 business days to arrive within Australia and 2-3 weeks to arrive overseas.
Which postal carriers do you use?
We use Fastway and Australia Post to ship orders within Australia and DHL eCommerce for international orders.
What are your shipping prices?
Standard postage within Australia costs between A$3.50 and A$8 depending on the weight of the package. Free shipping is available within Australia on all orders over A$99.
Postage internationally starts at A$11 and is capped at A$30. Once you have selected your items and entered your address details the exact amount will be calculated.
Do you provide parcel tracking?
Tracking on deliveries within Australia is only included if you select this option at checkout. Tracking is included for all international orders.
How do I track my order within Australia?
If you have chosen to track your order within Australia you may use the unique tracking code provided on the shipping confirmation email we send you once your parcel has been posted.
For parcels sent by Australia Post you can simply click on the link in your email, or track your parcel by entering the unique code here: http://auspost.com.au/track
For parcels sent by Fastway the link provided in the confirmation email will only direct you to the Fastway website. Please visit https://www.fastway.com.au/tools/track/ and manually enter the unique tracking code.
How do I track my international order?
For international orders you can click on the DHL code link provided on your shipping confirmation email from us, or enter it manually at https://www.logistics.dhl/au-en/home/tracking/tracking-ecommerce.hmtl
This will show you where in Australia your parcel has reached. Once your parcel enters its destination country the tracking number changes from DHL eCommerce to the local postal carrier (e.g. USPS, NZ Post etc). Detailed tracking from this point on will only appear on the local postal service’s system.
You can track your parcel once it is in the destination country’s system by entering a different code, found on the right hand side of the DHL shipping page relating to your parcel, into the destination country's postal service system (e.g. for parcels heading to the US this is https://tools.usps.com/go/TrackConfirmAction_input)
Example of the number to enter into the destination country tracking system
If you experience any problems from the point where the parcel leaves Australia, you will need to contact the destination country's local postal service, as DHL will no longer be able to assist.
If you require our assistance in tracking your parcel, please contact us.
RETURNS, EXCHANGES AND CANCELLATIONS
Do you accept returns, exchanges or cancellations?
We only accept returns or exchanges on un-dated and non-customised planner inserts, if notified within 7 days of delivery. A 10% restocking fee will apply and the customer is responsible for return postage expenses.
Cancellations are accepted with no restocking fee, unless the order has already been dispatched. Cancellations must be advised via email within 24 hours of order.
PAYMENTS AND DISCOUNT CODES
What payment options are available?
We accept all major credit cards, PayPal and offer AfterPay and Google Pay.
Do you offer discount codes?
We generally do not offer discount codes, as we try hard to offer our products at low prices all year round. We are also able to offer our customers an AfterPay service and free shipping within Australia on all orders over A$99.
Occasionally we may release a time-limited discount code to be used as part of a special promotion. These can be entered into the discount code box at checkout and the total price will then be recalculated.
Are gift certificates available and in what amounts?
Yes, we offer gift certificates in amounts starting from A$10. Please select the amount you wish to give, and add to cart. Once you have paid for the certificate we will email it to you as a PDF document to print at home.
How long are gift certificates valid?
Gift certificates are valid for 3 years from the date of purchase listed on the certificate. They are non-refundable and non-redeemable for cash.
How do I redeem a gift certificate?
Your gift certificate will contain a unique code which can be entered into discount code box in place of payment upon checkout.
Please contact us if you experience any difficulty.
How can I keep updated with sales information and new releases?
Sign up for our monthly newsletter, which provides advance notification of new releases, sales and competitions.
Join our VIP Facebook Group for tips and advice from others who are making their life easier by Chasing Planner Peace!
Need more help?
Do you have a question that hasn’t been answered here? We are here to help so please get in touch.